Return & Refund Policy

At Native Vault, we want you to be happy with your purchase. If you are not completely satisfied with your jewelry, we accept eligible returns within 7 days of delivery.

Return Eligibility

To be eligible for a return:

• The return request must be submitted within 7 days of delivery.

• The item must be unworn and in its original condition.

• The item must not show signs of damage, alteration, wear, or misuse.

• Original packaging and any documentation included with the order should be returned with the item.

• Items marked Final Sale are not eligible for return.

How to Request a Return

Please contact Native Vault within 7 days of receiving your order with your order number and the reason for the return. We will provide return instructions if your item qualifies.

Customers are responsible for return shipping costs for returns due to a change of mind, sizing, or other reasons unrelated to an error on our part.

Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved.

Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable.

Please allow your payment provider's processing time for the refund to appear in your account.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact Native Vault as soon as possible with your order number and photographs of the item and packaging.

We will review the issue and work with you to determine the appropriate resolution.

One-of-a-Kind and Vintage Jewelry

Some Native Vault pieces may be one-of-a-kind, vintage, or limited-availability items. Any special return restrictions will be clearly stated on the individual product listing before purchase.

Exchanges

Because some of our jewelry is one-of-a-kind or available in limited quantities, exchanges may not always be available. If an exchange is unavailable, an eligible return may be refunded according to this policy.